This information sets out how we use and protect any details that you provide when using Glader Confectionery Website.

We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page.  You can check this page from time to time to ensure that you are aware of any changes.

What we collect

We may collect the following information:

  • Name and title
  • Contact details including email address
  • Demographic information such as postcode, preferences, and interest.
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

Disclosure to authorising Persons – If you use the website on behalf of another person, business, or organisation (such as your employer).  Glader Confectionery may provide your personal information to that authorised person/organisation.  Glader Confectionery has no control over the use of your personal information by authorising person/organisation, and that use is not subject to this Policy.

If you do not wish your personal information to be disclosed to the person/organisation on whose behalf you use the website, you may not use the website.

The Employer of such organisations or business is responsible to amend the password of their login account should the designated/authorised  employee leave the business/organisation and to maintain the site .


We are committed to ensuring your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways.

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.  We will promptly correct any information found to be incorrect.

Glader Confectionery reserves the right to withdraw this policy at any time and from any customer where there are anomalies or discrepancies in the business relationship including but not limited to the following –


  • Trading Terms – Outlets are expected to pay all accounts within Trading terms. Each outlet is responsible for their account being within trading terms and always remains within those terms.
  • Trading terms will see all accounts placed on a 14 day basis ( unless otherwise agreed in writing with Glader Confectionery) Statements will be issued only when an account falls into arrears or unless specifically requested.
  • Payments are expected as per issued   Any account that carries a balance that exceeds 14 days from invoice will be deemed as being in arrears.  Accounts where a balance is in the 30+ days category – i.e. outstanding two periods may incur collection charges.
  • Accounts in arrears may incur the following sanctions-
  1. The account will be placed on hold without reference to the outlet concerned.
  2. The total withdrawal of this policy and the forfeiture of any possibility of this policy being reinstated.
  3. A surcharge will be imposed at our discretion equal to $20.00 plus GST.
  4. Interest at a rate of one (1) percent per month on outstanding balances where invoices are outstanding in excess of two payment periods (i.e. 30+ days from invoice)
  • Outlets paying by cheque through the postal system must ensure that cheques arrive on time. In this regard, EFT payments are encouraged. Cheques and EFT payments will be processed on the day of receipt. 
  • Alternatively, credit/debit card facilities are available in store at the time of transaction. Note – no Credit card or Debit card charges will be applied to any such transaction.

To take full advantage of this policy, outlets are encouraged to –

  • Place orders not less frequently than monthly. This will assist outlets to order responsibly and to order in quantities that reflect individual sell through rates.
  • Ensure that all stock is maintained fresh and presented in an attractive condition.
  • Place all order through our online store to be received not later than Monday Close of business prior to the scheduled delivery day.

Use credit card payments thereby accessing extended credit facilities  can no longer be provided.